Privacy Policy

At Family SACCO, we value your privacy above all else. This Privacy Policy details how we collect, use, store, and safeguard your personal identification data, financial records, and website interaction metrics when you use our services, apply for membership, or browse our online portal.

1. Information We Collect

To provide you with our savings, credit, and cooperative services, we collect information that can identify you directly or in combination with other data. This includes:

Personal Identification Data: Full name, date of birth, photo ID, gender, signature, and nationality.
Contact Information: Phone number, email address, physical address, and emergency contact details.
Financial Information: Monthly income records, source of funds, savings balances, credit history, repayment records, and bank details.
Technical & Access Logs: IP addresses, browser types, page viewing history, and platform interaction logs when using our portal.

2. How We Use Your Information

We process your data strictly to fulfill our cooperative contract with you, comply with national financial laws, and protect member assets. Key purposes include:

Processing your membership application and establishing your shareholdings.
Managing savings accounts, credit applications, and repayments.
Communicating dividends, cooperative meetings, policy updates, and account statements.
Detecting, preventing, and auditing financial fraud, money laundering, and cybersecurity threats.
Analyzing platform usability to improve website user experience.

3. Data Sharing & Disclosure

Family SACCO has a strict zero-disclosure policy. We do not sell, trade, or rent member data to third-party marketing companies. We only share information with:

Regulatory & Legal Authorities: Government agencies and central financial institutions as required by Ethiopian cooperative laws or legal orders.
Authorized Service Providers: Trusted software platforms, auditors, and payment gateways operating under strict confidentiality contracts.

4. Security & Data Retention

We implement robust technical and administrative measures (such as firewalls, role-based access limits, and data encryption) to prevent unauthorized access, loss, or alteration. We retain your personal and transaction logs for as long as you remain a member, or as required by law to resolve disputes and complete financial audits.

5. Your Legal Rights

As a member of Family SACCO, you retain complete rights over your personal data:

Right to Access: You can request detailed statements of your account balance, shares, and transaction histories.
Right to Rectification: You can request corrections to inaccurate personal details, addresses, or identifiers.
Right to Deletion: Upon withdrawing membership and clearing outstanding liabilities, you may request deletion of voluntary non-financial data records.

6. Contact Information

If you have any questions, feedback, or complaints regarding this Privacy Policy or how your data is managed, please contact our data compliance officer: